Car Buyers should remember that used carshave an unknown history of ownership. The best used car buy is the one that has been well taken care of and well maintained.
Thus, if the customer is wise enough, the he/she often asks the salesperson questions about the vehicle’s history. Virtually every response is that the vehicle has never been damaged or in any previous accidents.
The truth is, the salesperson rarely ever knows whether what he is saying is in fact true. Every vehicle goes through some inspection by the service department of the dealership when it is first brought into the dealership. Most trained technicians can identify certain damage to a vehicle by noting re-painting, welding, or even replacement parts. However, this information is never passed on to the sales force of the dealership, nor is any record of these findings maintained. Therefore, the salesperson is really not the person with knowledge of the vehicle history, yet will answer the questions a consumer asks with the answer the consumer wants to hear so that he or she can make a sale. Remember, they almost always paid on a commission basis. If they tell you the vehicle is damage free and they are wrong, their conduct is considered dealer fraud.
I purchased a 2007 plate Peugeot 207 14 days ago. On the 11th day, whilst washing the car, I noticed the windscreen was cracked. Also, when sponging over the wing and bumper, they moved. On opening the bonnet, it was found that the bracket for holdign these panels in place was bent away from its fixings and therefore not holdign anything. Also, the head lamp had been snapped from its fixings and plastic had been melted over one in an attempt to fix it. The light lifts up out of place. I went to the dealership who are expecting me to go through my insurance for my windscreen and they will pay the excess. I am reluctant to do so and I feel they have mislead me in telling me I’m getting a lot of car for my money. I hav enow lost faith in both the dealership and my lovely new car. I am going back there today, any advice in terms of where I stand woudl be much appreciated. Can I ask for refund? Discount?
Thnak you in advance
Kim
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